Company – Gap

WE ARE DIFFERENT BECAUSE:

RETURN ON ANY RELATION

We are the first in Italy to design, create and manage processes based on the return of the relation (ROAR – Return On Any Relation): we measure the returns for the company (eg. increased revenues, reduced costs, increased customer loyalty) obtained thanks to improved relational processes.

ONE STEP AHEAD IN CUSTOMER JOURNEY, ALWAYS

We systematically invest in R&D activities to guarantee advanced solutions for a more and more modern customer journey.

REAL OMNI-CHANNEL INTEGRATED EXPERIENCE

We know and manage all communication and relational channels, technologies and tools, even the most innovative ones, and we are therefore able to offer the most affordable solutions to optimize the relations between the company and its customers and delivering memorable customer experiences.

SECURITY BEFORE EVERYTHING

We are certified UNI CEI ISO / IEC 27001, Information Security Management System Standard.

OUR ADDE VALUE

We can think and propose the best solution for the relational processes between your company and your customers, even starting from the scratch, always ensuring concrete and measurable returns for you.

We are creators of sound ideas

Our services generate real results for your company, both as increase of profitability, of efficiency and of customer loyalty.

We are opportunity makers

Thanks to Data & Decision Science tools, we help your company to make the right decision at the right time.

We are decision boosters

Every relationship we manage, both providing an information in a kind way or solving a complex problem in a rapid way, serves to strengthen or to reweave the capital of trust between your company and your customers.

We are trust generators

Since 2002, every day, we have been committed to improve companies’ relational processes. We always try to discover something new to exceed our customers’ expectations and, for this reason, we collaborate with universities and research centers.

We are experts

Every activity we realize is under control and structured to provide the maximum out of the established investment. We can manage simple processes and face complex projects with the same attention and the same excellence.

WE ARE EFFICIENT

GAP, The first “ROAR Company”

Whatever your customer journey is, we always accompany her.

The economy is based on relationships of trust: without trust no economic exchange or transaction would be possible. The capital of trust between a company and its customers is perhaps the most important asset for competitiveness and growth.

ROAR®: Return On Any Relation

Any relation generates results we measure.

Any relation we design, deploy and manage for our customers must generate a return: the resolution of a problem, a new business opportunity, the acquisition of valuable information to know users and their needs.

Il gruppo Alveus

A company by its own is always in bad company.

Gap is the founder of Alveus, a network of companies with different skills and expertise (from e-learning systems, to marketing and communication, for instance).